We know that Mortgage companies work with brokers to sell their Mortgage products. Once a loan is approved, the Mortgage company will need to pay these brokers their broker fees.Now, in many mortgage firms, the pricing rules for broker fee calculation are captured as database stored procedures. So, if there is some issue with a faulty payment, then you need a DBA to go and change the rules in the database.

Now, imagine a firm with say 20,000 brokers, and let us assume that they get 40 - 50 calls from their brokers about some payment issue.

Now, because the rules are there in the database, it might take anywhere between 30 mins to an hour to fix the issue.Which means, one DBA is not enough. Lets say, that you need to employ 8 DBA’s. Now, what the Mortgage company ends up doing is doling out cash for the DBA’s when they do not really bring in any real value to the business.

The question is is that all? Well, lets see. Read on.

Now, Most organizations will have their own Inside Sales Team. This team calls up the brokers regularly to explore new business opportunities .

But what if the brokers instead of talking business, ask the sales guys about their payment issues?

Now, the sales team begin acting like support staff, and very poor ones at that because they are not trained to handle it . So, how much of lost Business are we talking about here?

All you mortgage folks out there, you tell me what figures we can put here!

We are not even talking of underwriting automation, loan approval automation etc.

This is one great example of an application area for Intelligent Automation using Business Rules.

Imagine this!

1. If the Fee Calculation Rules were externalized using a BRMS, then it would have taken minutes to effect that change, and even better, the errors could have been caught when the rules are written themselves.
2. If The Business Analysts responsible for the Fee Calculation Rules could import their Excel sheets directly into the System, therefore avoiding costly errors!

Food for Thought ..
Costly problems, lost revenue, and a simple solution using a BRMS. Think about it!