Archive for November 7th, 2006
Business Rules Usecases - A New blog from the BRMS Blog Network
0 Comments Published by Rajgo November 7th, 2006 in Business Rules, BRMS, Rule Engine, QuickRules.NET, BRE, Business Rule Engine, Business Rules Management SystemA new blog, Business Rules Usecases is now available through the BRMS Blog Network. The author is Vish Desai, Business Development Manager@YASU Technologies.
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The Sins Of Online Customer Service
1 Comment Published by Rajgo November 7th, 2006 in Business Rules, BRMS, Rule Engine, QuickRules.NET, BRE, Business Rule Engine, Business Rules Management System, CRM, Customer ServiceNow, I came across this post, Consumers Punishing Physical Stores For The Sins Of Their Online Counterparts.
Important observations here. Note!
Many consumers who have a bad online experience are now avoiding the in-store experience from that same retailer. In some instances, that truly is a Catch-22 situation. Nordstrom, for example, has a reputation for delivering […]
