Archive for November 9th, 2006
LG Electronics - Another Customer Service Horror Story !
1 Comment Published by Rajgo November 9th, 2006 in Business Rules, BRMS, Rule Engine, QuickRules.NET, BRE, Business Rule Engine, Business Rules Management System, Business Agility, CRM, Customer ServiceI am seeing customer Service horror stories everywhere! Here is one more,
LG Electronics - What Customer Service? (Registration Required)
A customer’s narration of dealings with LGE.
Think Customer Service! Think Business Rules!
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How Effective is your Cross-Selling on Customer Service Calls ?
0 Comments Published by Rajgo November 9th, 2006 in Business Rules, BRMS, Rule Engine, QuickRules.NET, BRE, Business Rule Engine, Business Rules Management System, Decision Tables, CRM, Insurance, Banking, Mortgage, Customer Service, RetailFrom Banknet360: Cross Selling on Customer Service Calls
Cross selling has increased in popularity as banks look to grow revenue. But does the marketing tactic really work?
Mostly no, and the reasons are well documented by many other bloggers. Thinking about it, some of the reasons are
Poorly timed cross-selling efforts. Attempting to sell the wrong product […]
