Three Takes on Analytics

• Phil’s Take : Process Analytics is more than a pretty graph
• James’s Take : Process Analytics is more than Analyzing the Process
• My Take : What you need is Business Rule Analytics

Now, lets see this. This was the problem statement

If I can predict that an account is at risk of going into collections,then I can route it differently.

Now, I see this as a Business Decision taken during the course of the process, and the problem needs to be redefined as

• How do I currently predict that an account is at risk?
• What are the Goals here that I want to target?
• How can I improve how I make my decisions so that I reduce my risk?

This essentially means that I would like to be able to find out how effective my business decision currently is, and can I go about it in a disciplined fashion?

So, What we need here is the Capability to analyze rules for business target/goal and identify the best policy formulation that is possible, and use this new formulation to take future decisions.