Archive for February 16th, 2007
A Four Step Strategy to Personalize your Customer Service
0 Comments Published by Rajgo February 16th, 2007 in Business Rules, Rule Engine, BRE, Business Rule Engine, Business Rules Management System, Call Center, CRM, Customer ServiceArt Gillis writes the Bank Systems and Technology Blog. In one of his recent posts, he says that the biggest hindrance to growing any bank is the depersonalization of customers.
It is an open secret that many businesses do next to nothing with all the customer data that they collect. With growing volumes and unprecedented business […]
