Archive for September 3rd, 2007

SLA Monitoring - A Business Rules Perspective

1 Comment Published by Rajgo September 3rd, 2007 in Business Rules, Rule Engine, Complex Event Processing

Gary Sherman writes on SLA Monitoring, and I thought what a wonderful problem to solve using rule engines and business rules technology.
Example of SLA’s (Extract from Sherman’s write-up)

All cases must be responded to within 2 business hours
All Urgent priority cases must be responded to within 1 hour regardless of business hours
All cases must […]

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