Call Center Archive
A Four Step Strategy to Personalize your Customer Service
0 Comments Published by Rajgo February 16th, 2007 in Business Rules, Rule Engine, BRE, Business Rule Engine, Business Rules Management System, Call Center, CRM, Customer ServiceArt Gillis writes the Bank Systems and Technology Blog. In one of his recent posts, he says that the biggest hindrance to growing any bank is the depersonalization of customers.
It is an open secret that many businesses do next to nothing with all the customer data that they collect. With growing volumes and unprecedented business […]
Real Estate Call Centers - The Business Rules Connection
0 Comments Published by Rajgo October 10th, 2006 in Business Rules, BRMS, Rule Engine, QuickRules.NET, BRE, Business Rule Engine, Business Rules Management System, Real Estate, Call Center, CRMTallTowers Corp (TTC) (fictional) is a Real Estate Company. Their Business is selling Property. They sell different kinds of properties, condo’s, apartments, Premium housing, commercial , and so on.
An astounding number of buyers these days, including myself, start their home search online. This meant that the company ended up with a very large number of […]


















