Insurance Networking has this interesting bit on Agent Attrition & its consequences.
Check out this Excerpt:
Insurers are embracing customer self-service options, particularly the Internet and call center channels.

Yet, the model is not agent-less. The firm has more than 100 agents operating in its call centers, and that number is expanding. The firm’s consumers can buy online […]

Now, check this post Talking S-O-A, by the Business-Driven Architect, .
Here are some of the interesting expansions on SOA from the post.

Strategic Outcome Attainment
Seizing Operational Agility
Situational Optimization Alternatives
Speed Offering Advantage

Now, that seems familiar! The above are also a Business Rules Management System Advantage. Read on.
Strategic Outcome Attainment
You need collaboration between […]

This post in Banknet360, Customer Service: Striking a Delicate Balance (registration required) was pretty interesting, so here is my take on this.
Check these excerpts from this post
By year end, most major U.S. banks are expected to roll out basic live-chat services, according to one vendor. The conversations are meant to clarify product offerings and […]

Check these Excerpts from Banknet360 Blog - Is Fraud Stoppable? (Registration Required)
National mortgage lenders, including Countrywide Financial Corp. and Argent Mortgage Co., are facing losses of at least $40 million, after the largest mortgage fraud scheme in the country was uncovered recently.
Here are some of the strategies that mortgages are adopting to fight this. Here […]

Now, check this headline in Banknet360
BANKNET 360 TV: Does SOX Stifle Small Businesses? 
The chairman and CEO of the American Stock Exchange thinks so.
I had written on this same subject some time back in this post ,
How do you Ease the SOX Pain for small Enterprises?
Business Rules Management Systems enable an organization to effectively enforce […]

We know that Mortgage companies work with brokers to sell their Mortgage products. Once a loan is approved, the Mortgage company will need to pay these brokers their broker fees.Now, in many mortgage firms, the pricing rules for broker fee calculation are captured as database stored procedures. So, if there is some issue with a […]

Automotive finance companies, brokers offer various finance products for a whole range of vehicles. Some of the contract types could be

Business Contract Hire
Personal Contract Hire
Personal Contract Purchase
Sale and Leaseback
Non Status/Sub Prime Contracts
Lease Purchase
Hire Purchase
..

The number of vehicles that are available in the market is also varied. Add to this the number of institutions that provide […]

Now, check out this post, SOX & the Law of Unintended Consequences .
Here is an excerpt that caught my eye.
But woe to the start-ups, and woe to the small business innovators. Their processes are necessarily in flux. They need to prototype them, test them, modify them, expand them—in short, they need to do […]