Well, wishing all you bloggers out there a happy new year.
I was reading Jacques Kemp, and here he has written about Agent Productivity and Retention. Some excerpts here.
A 2006 Limra report, Agent Production and Survival Asia Region, tells us that of newly hired agents in 2004 in Asia, 72% stayed in their function […]

Insurance Networking has this interesting bit on Agent Attrition & its consequences.
Check out this Excerpt:
Insurers are embracing customer self-service options, particularly the Internet and call center channels.

Yet, the model is not agent-less. The firm has more than 100 agents operating in its call centers, and that number is expanding. The firm’s consumers can buy online […]

From Banknet360: Cross Selling on Customer Service Calls
Cross selling has increased in popularity as banks look to grow revenue. But does the marketing tactic really work?

Mostly no, and the reasons are well documented by many other bloggers. Thinking about it, some of the reasons are

Poorly timed cross-selling efforts. Attempting to sell the wrong product […]

Now, check this post Talking S-O-A, by the Business-Driven Architect, .
Here are some of the interesting expansions on SOA from the post.

Strategic Outcome Attainment
Seizing Operational Agility
Situational Optimization Alternatives
Speed Offering Advantage

Now, that seems familiar! The above are also a Business Rules Management System Advantage. Read on.
Strategic Outcome Attainment
You need collaboration between […]

This post in Banknet360, Customer Service: Striking a Delicate Balance (registration required) was pretty interesting, so here is my take on this.
Check these excerpts from this post
By year end, most major U.S. banks are expected to roll out basic live-chat services, according to one vendor. The conversations are meant to clarify product offerings and […]

Check these Excerpts from Banknet360 Blog - Is Fraud Stoppable? (Registration Required)
National mortgage lenders, including Countrywide Financial Corp. and Argent Mortgage Co., are facing losses of at least $40 million, after the largest mortgage fraud scheme in the country was uncovered recently.
Here are some of the strategies that mortgages are adopting to fight this. Here […]

I started checking out Bankwatch recently, and this post caught my attention,
BankNet 360 - Computer Glitch Reeks Havoc on HBOS Mortgage Accounts
Pretty interesting. Now check out this excerpt
Approximately 7,000 customers of the Bank of Scotland, which is part of HBOS, reported seeing additional monthly mortgage payments taken from their accounts this month
As we work with […]